Privacy policy

PRIVACY POLICY

Effective Date: 14 August 2026
Last Updated: 14 August 2026

Shwetshilp respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Shwetshilp collects, uses, stores, shares and protects personal data when you visit the Shwetshilp website, create an account, submit an enquiry, place an order or otherwise interact with us.
Shwetshilp is an e-commerce brand operating from Udaipur, Rajasthan, India, offering marble, natural-stone, handcrafted décor, architectural elements, furniture, accessories and related products.

In this Privacy Policy, “Shwetshilp”, “we”, “us” and “our” refer to the business operating the Shwetshilp website. “You” and “your” refer to website visitors, customers, prospective customers and other persons who interact with us.
By using the website or voluntarily providing personal data to Shwetshilp, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through:
The Shwetshilp website.
Customer accounts.
Online orders and payments.
Contact forms and product enquiries.
Customisation and quotation requests.
Customer-support communications.
Email, telephone and messaging communications.
Reviews, feedback and testimonials.
Marketing subscriptions.
Cookies and similar website technologies.
Shwetshilp’s official social-media interactions where personal data is shared with us.
This Policy does not govern the independent privacy practices of banks, payment gateways, logistics providers, social-media platforms or external websites.

2. Personal Data We Collect
Depending on how you use the website, Shwetshilp may collect the following categories of personal data.
2.1 Identity and Contact Information
We may collect:
Full name.
Billing and delivery address.
Email address.
Mobile or telephone number.
Company or business name.
Goods and Services Tax details where required for invoicing.
Contact person information for business orders.
Account username and encrypted password information.
2.2 Order and Transaction Information
We may collect:
Products viewed, selected or purchased.
Order number and order history.
Product specifications and quantities.
Customisation instructions.
Approved drawings, measurements and reference images.
Delivery instructions.
Invoice and payment status.
Cancellation, return, replacement and refund information.
Customer-support and complaint records.
Warranty or damage-claim information.
2.3 Payment Information
Payments may be processed through banks, payment gateways or other authorised payment-service providers.
Shwetshilp may receive transaction identifiers, payment status, payment method, billing details and limited payment-related information required to confirm or reconcile a transaction.
Shwetshilp does not ordinarily store complete debit-card numbers, credit-card numbers, card verification values, net-banking passwords or Unified Payments Interface personal identification numbers. Such information is handled by the relevant bank or payment-service provider under its own security and privacy practices.
2.4 Technical and Usage Information
When you visit the website, we or our authorised service providers may automatically collect:
Internet Protocol address.
Browser type and version.
Device type and operating system.
Language and time-zone settings.
Website pages visited.
Referring website or source.
Date, time and duration of visits.
Products searched for, viewed or added to the cart.
Click, navigation and interaction information.
Cookie identifiers.
Approximate location derived from technical information.
Website performance, error and diagnostic data.
2.5 Communications
We may collect information contained in:
Emails.
Contact forms.
Customer-support requests.
Telephone or messaging conversations.
Product enquiries.
Complaints and feedback.
Social-media messages sent to official Shwetshilp accounts.
Calls may be recorded only where permitted by law and after appropriate notice.
2.6 Content Provided by Customers
For customised orders or public interactions, we may collect:
Designs and drawings.
Logos and artwork.
Engraving text.
Site photographs.
Product photographs and videos.
Reviews and testimonials.
Unpacking videos submitted for damage claims.
Any other content voluntarily provided by you.
You should avoid sending personal data that is not reasonably necessary for your enquiry or order.

3. How We Collect Personal Data
We collect personal data:
Directly from you when you create an account, place an order, request a quotation, submit a form or communicate with us.
Automatically through cookies, server logs and similar technologies.
From payment providers when a transaction is processed.
From shipping and logistics providers regarding delivery status.
From business partners or marketplaces where you have authorised the sharing.
From publicly available sources where lawful and reasonably necessary.
From another person placing an order on your behalf.
If you provide personal data relating to another person, such as a recipient, employee, contractor or site representative, you confirm that you are authorised to provide that information and have informed the person about its use.

4. Purposes for Which We Use Personal Data
Shwetshilp may process personal data for the following purposes:
Creating and managing customer accounts.
Receiving and processing orders.
Confirming product specifications.
Preparing quotations and invoices.
Processing and reconciling payments.
Manufacturing or customising products.
Arranging packaging, shipment and delivery.
Providing order-status updates.
Coordinating installation where included.
Responding to enquiries and support requests.
Managing cancellations, returns, replacements and refunds.
Assessing damage, quality and warranty claims.
Preventing fraud, unauthorised transactions and website misuse.
Securing and improving the website.
Understanding customer preferences and website usage.
Maintaining business, tax, accounting and transaction records.
Complying with legal and regulatory requirements.
Establishing, exercising or defending legal claims.
Sending promotional communications where you have consented or where otherwise permitted by law.
Personalising website content and product recommendations.
Conducting internal analysis and improving products and customer service.
We will process personal data only for lawful purposes and will seek consent where consent is required.

5. Consent
Where processing is based on consent, Shwetshilp will seek consent through clear and affirmative action.
You may withdraw your consent at any time through the method provided when consent was collected or by contacting us through the website’s official Contact Us or customer-support facility.
Withdrawal of consent:
Will not affect processing that was lawful before the withdrawal.
May limit our ability to provide services that require the relevant information.
Will not prevent processing that is required or authorised by law.
Will not prevent us from completing an order already placed and paid for where the information remains necessary for fulfilment.
Will not require deletion of records that must be retained for tax, accounting, fraud-prevention, dispute-resolution or other lawful purposes.
Withdrawing marketing consent will not stop essential transactional communications concerning an active order, payment, delivery, refund or customer-support request.

6. Information Necessary to Fulfil an Order
Certain information is necessary for Shwetshilp to accept and fulfil an order, including the customer’s name, contact details, delivery address, product selection and payment confirmation.
If you do not provide the required information, we may be unable to:
Create an account.
Prepare a quotation.
Process an order.
Manufacture a customised product.
Issue an invoice.
Deliver a product.
Process a refund.
Respond effectively to a complaint.

7. Cookies and Similar Technologies
Shwetshilp may use cookies and similar technologies to operate, secure and improve the website.
Cookies may be used for:
Keeping the website functional.
Remembering shopping-cart contents.
Maintaining account sessions.
Saving user preferences.
Detecting fraud or security threats.
Measuring website traffic and performance.
Understanding how visitors use the website.
Supporting advertising and marketing where consent is required and obtained.
Cookies may be classified as:
7.1 Essential Cookies
These cookies are required for website functions such as security, account access, shopping carts, checkout and payment processing. Disabling them may prevent parts of the website from working.
7.2 Preference Cookies
These cookies remember choices such as language, location or display preferences.
7.3 Analytics Cookies
These cookies help us understand website traffic, visitor behaviour and performance.
7.4 Advertising Cookies
These cookies may be used to measure campaigns and display relevant advertisements, subject to applicable consent requirements.
You may manage cookies through the website’s cookie controls, where available, or through your browser settings. Browser-based blocking may affect website functionality.

8. Marketing Communications
Shwetshilp may send information about products, collections, offers or events where you have consented or where communication is otherwise permitted by law.
You may opt out of promotional communications at any time by:
Using the unsubscribe option contained in an email.
Using an opt-out method provided in a message.
Updating available account preferences.
Contacting Shwetshilp through the website’s official customer-support facility.
We may continue to send non-promotional communications concerning orders, payments, deliveries, account security, policy changes and support requests.

9. How We Share Personal Data
Shwetshilp does not sell or rent personal data.
We may share personal data only to the extent reasonably necessary with:
9.1 Payment-Service Providers
Banks, payment gateways and transaction processors may receive information required to authorise and process payments, refunds and fraud checks.
9.2 Logistics and Delivery Providers
Courier companies, transporters, freight operators, packers, delivery personnel and installation teams may receive the customer’s name, address, telephone number and delivery instructions.
9.3 Technology and Website Providers
Hosting providers, cloud-service providers, website developers, email providers, analytics providers, cybersecurity providers and customer-support systems may process limited data to operate and secure the website.
9.4 Professional Advisers
Accountants, auditors, insurers, consultants and legal advisers may receive information where reasonably necessary for professional services or legal compliance.
9.5 Government and Regulatory Authorities
We may disclose personal data where required by law, legal process, tax authorities, courts, law-enforcement agencies or other competent authorities.
9.6 Business Transfers
Personal data may be transferred as part of a merger, acquisition, restructuring, financing or sale of all or part of the business, subject to appropriate confidentiality and legal safeguards.
9.7 Protection of Rights and Safety
We may disclose information where reasonably necessary to investigate fraud, prevent security threats, enforce contractual rights or protect customers, Shwetshilp or the public.
Service providers are expected to process personal data only for authorised purposes and to maintain appropriate confidentiality and security.

10. Cross-Border Processing
Some technology, cloud, analytics, communication or payment-service providers may process data outside India.
Where personal data is transferred or processed outside India, Shwetshilp will take reasonable steps to ensure that the transfer is lawful and that appropriate contractual, organisational and security safeguards apply.
Shwetshilp will comply with any restrictions imposed by the Government of India concerning the transfer of personal data to particular countries or territories.

11. Data Retention
Shwetshilp retains personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Retention periods may depend on:
Whether a customer account remains active.
Whether an order, warranty or complaint remains open.
Tax, accounting and invoicing requirements.
Product customisation and design records.
Fraud-prevention and security requirements.
Legal claims and limitation periods.
Consent and marketing preferences.
Obligations imposed by applicable law.
When personal data is no longer required, it will be deleted, anonymised or securely archived where continued retention is legally necessary.
Anonymised information that can no longer identify an individual may be retained for analytics, product planning and business improvement.

12. Data Security
Shwetshilp uses reasonable technical and organisational safeguards appropriate to the nature of the data and associated risks.
These measures may include:
Access controls.
Password protection.
Encryption where appropriate.
Secure website connections.
Restricted employee and service-provider access.
Security monitoring.
Software updates and vulnerability management.
Backup and recovery procedures.
Contractual confidentiality obligations.
Incident-response procedures.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should use strong passwords, keep login details confidential and avoid sending sensitive payment credentials through unsecured communication channels.

13. Personal-Data Breaches
If a personal-data breach occurs, Shwetshilp will take reasonable steps to:
Contain and assess the breach.
Reduce the risk of further harm.
Restore the security of affected systems.
Notify affected individuals where required.
Notify the Data Protection Board of India or another competent authority where required.
Maintain appropriate records of the incident and response.
Any notification will provide information reasonably required under applicable law.

14. Your Privacy Rights
Subject to applicable law and lawful exemptions, you may have the right to:
Obtain information about the personal data being processed and the processing activities.
Request a summary of personal data held by Shwetshilp.
Request correction of inaccurate or misleading personal data.
Request completion of incomplete personal data.
Request updating of outdated personal data.
Request erasure of personal data that is no longer necessary or lawfully required.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a grievance concerning the processing of personal data.
Nominate another individual to exercise applicable rights in the event of death or incapacity.
Use any other right provided under applicable Indian law.
You may exercise these rights through the official Contact Us or customer-support facility on the Shwetshilp website.
To protect personal data, Shwetshilp may request reasonable information to verify your identity before acting on a request.
We will respond within the period required by applicable law. A request may be refused or limited where disclosure would affect another person’s rights, compromise security, interfere with fraud prevention or conflict with a legal obligation.

15. Your Responsibilities
When providing personal data, you must:
Provide accurate and authentic information.
Avoid impersonating another person.
Keep account details reasonably updated.
Maintain the confidentiality of account credentials.
Avoid filing false or frivolous grievances.
Provide only information that you are authorised to share.
Comply with applicable law when exercising privacy rights.
If your contact or delivery information changes while an order is being processed, you should notify Shwetshilp promptly.

16. Children’s Privacy
The Shwetshilp website and its products are intended for persons who are legally competent to enter into contracts.
Shwetshilp does not knowingly permit persons below eighteen years of age to independently place orders or create purchasing accounts.
If personal data relating to a person below eighteen years is required for a lawful purpose, it will be processed only with verifiable consent from a parent or lawful guardian and in accordance with applicable law.
Shwetshilp does not knowingly engage in behavioural monitoring of children or targeted advertising directed at children.
A parent or lawful guardian who believes that a child has provided personal data without appropriate authorisation may contact us through the website’s official customer-support facility.

17. Third-Party Websites and Services
The website may contain links to external websites, social-media platforms, payment gateways or third-party services.
Shwetshilp does not control the privacy practices of these third parties. You should review their privacy policies before providing personal data.
The presence of a third-party link does not imply responsibility for that party’s data practices, content or security.

18. Social Media
If you interact with Shwetshilp through a social-media platform, the platform may independently collect and process information in accordance with its own privacy policy.
Information that you make public on social media may be visible to other users. You should avoid posting order numbers, addresses, payment information or other sensitive personal data publicly.

19. Reviews, Photographs and Testimonials
Where you submit a review, product photograph, video or testimonial, Shwetshilp may request permission to publish it on the website, social-media pages or marketing material.
Public content may display your first name, city, review and submitted media. We will not intentionally publish private contact, payment or delivery information.
You may request removal of voluntarily submitted promotional content by contacting us. Removal may not be possible where the content has already been incorporated into printed material, anonymised records or legally required documentation.

20. Automated Tools and Personalisation
Shwetshilp may use automated tools to organise orders, identify potential fraud, recommend products, analyse website performance or personalise content.
We will not make a decision having a significant legal effect on you solely through automated processing unless permitted by applicable law and accompanied by appropriate safeguards.

21. Grievance Redressal
Questions, privacy requests and grievances may be submitted through the official Contact Us or customer-support facility available on the Shwetshilp website.
A privacy request should include:
Your full name.
Your registered contact information.
Your order number, where relevant.
A clear description of the request or grievance.
Information reasonably required to verify your identity.
Shwetshilp will acknowledge grievances within forty-eight hours and will endeavour to resolve them within one month or within another period required by applicable law.
If you are dissatisfied with the response, you may pursue remedies available under applicable Indian data-protection and consumer-protection laws, including approaching the Data Protection Board of India when the relevant legal provisions and process apply.

22. Changes to This Privacy Policy
Shwetshilp may update this Privacy Policy to reflect changes in law, technology, website features, service providers or business practices.
The revised Policy will be published on the website with an updated effective date.
Where a change materially affects the way personal data is used, Shwetshilp will provide additional notice or obtain renewed consent where required by law.

23. Governing Law
This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, applicable rules made under it, the Information Technology Act, 2000, applicable rules concerning reasonable security practices, the Consumer Protection Act, 2019 and other laws applicable to Shwetshilp’s operations.
Nothing in this Privacy Policy limits any privacy or consumer right that cannot lawfully be waived.

24. Contact Shwetshilp
For privacy questions, consent withdrawal, correction or erasure requests, complaints and other data-related communications, contact Shwetshilp through the official Contact Us or customer-support facility displayed on the website.

Shwetshilp
Udaipur, Rajasthan, India
By using the Shwetshilp website and voluntarily submitting personal data, you acknowledge that you have read and understood this Privacy Policy.